Policy
Refund & Cancellation Policy
Last updated: November 2, 2026
Before work starts
If you cancel before we begin work on a service, you receive a full refund of our service fee.
After work starts
- LLC formation and EIN: once a filing has been submitted, our service fee and any state fees are non-refundable.
- Website: if you cancel during development, we refund 50% of the website fee.
- Other services: refunds are prorated for work not yet completed.
Third-party decisions
If a bank or payment provider declines your application, our service fee for the work completed is not refundable, because the decision is outside our control.
How to request a refund
Email [email protected] with your name and order details. We respond within 2 business days, and approved refunds are returned to the original payment method within 5–10 business days.